![]() I DID feel well cared for, & I’d give this place 5 stars if I’d been seen in the advertised time (3, not 15 min.).Yes. & I didn’t feel a thing! She was gentle and efficient. Another pad, by the locked door, was available for reaction after the visit (“Did you feel well cared for?”).Once inside (and it was more than three minutes - 15 minutes until I was called), Justine took care of me. Antiseptic gel was on a table, if needed. In addition to health news and weather, it let me know my wait time (3 minutes). A television kept me entertained until I was called. This location was only 5 miles further, and once I logged in on my mobile phone & pre-registered, the wait was minimal.The waiting room was small, with two check in pads. ![]() So I had to wait at the doctor’s office after lunch, & then find an open Quest that could take me quickly without an appointment. Needed paperwork for this morning’s scheduled 11AM appointment in Tarpon Springs. No one answers just an automated machine that let you know that “your call cannot be transferred at this time”.When I tried talking to a representative on their online customer care in the middle of my question that representative (which was named SYDNEY) just dismissed me and logged off.Finally I had to call their 866 number to be able to resolve my issue and they finally emailed me my results after about 30 more minutes give or take.I would recommend this place if you’re not in a hurry to know your results or if you don’t care that their customer service after your leave the lab is terrible and nonexistent. I have heard back only once and it wasn’t even a complete answer to my question.Tried calling since Monday the number that is on Google for them. The girls that did my blood work were amazing!!! Wish I could remember their names!!Regarding the missing stars:Quest diagnostics customer service is AWFUL and NONEXISTENT.I was told my results were going to be available over the weekend (I got a glucose tolerance done lay Friday - January 8th) and I would only need to login on their portal to be able to check it.Since I’m pregnant and was needing to know if I had GD not so I can properly adjust my diet and my prenatal care, the results being release in the time I was told they would was a MUST for me.Once I logged in they would ask for some identity verification which I couldn’t complete so I tried contacting them TWICE through their online customer care (email) so they would assist me in how to proceed. I’m only giving 2 stars because of this location staff. The second person told me that they were unable to re-enter my order and that I would have to go back to my doctor and have him reorder all of the tests. The first person even told me that they were re-entering my order. Its been over a week and I still havent heard anything back. ![]() I have called customer service two times now and both times they have told me that someone will call me within 24 hours. I RARELY throw a 1 start review but this is unacceptable!***adding to my review. HOW DO YOU LOSE SOMEONES 8 VIALS OF BLOOD? This is NOT okay. What happened to my 8 vials of blood? Not only did i have to drive 40 mins away from my house to get there because no other location was available but I did for no reason because now I have to go back. When I called they told me they do not show any specimen for me for any other tests. I have been checking my online results and only received results for 2 tests. Staff was great! Went in on JUNE 24th and had multiple vials (like 8 or 9) taken along with a urine test.
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